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Business Internet Banking Application Form

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Thank you for applying for Business Internet Banking, Step {0} of {1}{2}

Next steps 1.Please now print this form and carefully follow the signing instructions to authorise the application. 2.Once all signatories have signed, please return it to , Customer information, PO Box 6201, Coventry CV3 9HW. 3.We will call you on the number provided to verify your identity as soon as we've received your signed form. 4.You will then receive activation code and a welcome pack containing your Security Device (if you've requested one) via the post within x working days.
1.Please now print this form and carefully follow the signing instructions to authorise the application. 2.Once all signatories have signed, please return it to , Customer information, PO Box 6201, Coventry CV3 9HW.3.As soon as we've received the form and checked the details, we'll email you to confirm your online banking is up and running and you'll receive your security device (if you've requested one) via the post within x working days.

Thank you

Thank you for applying for Business Internet Banking.
Your form has been submitted and your reference code is
Please make a note of this code in case you want to call us about your form or sign it at your local branch
Would you like to tell us about the experience making changes to your account so far?If so, please fill out this brief Comment Card

What you need to do now

1.To authorise the application, please download and print a copy of this form 2.As the Primary User, please read and sign the Primary User section of the form 3.Arrange for the form to be signed in accordance with your mandate, ensuring that the signatories have read and accept the attached Business Internet Banking Terms and Conditions 4.Return the signed form to , Customer Information, PO Box 6201, Coventry CV3 9HW FREEPOST
If you don't have access to a printer, we can retrieve and print a copy for you at your local branch using the above reference code. Just call us 03457 60 60 60 to arrange a convenient time for you (and any other signatories, where appropriate) to visit and sign.

We will hold your submission for 45 days until we receive a signed copy of the form. After this time, you will need to start a new online form.

Please note, if you're downloading to a mobile device or tablet, your form may not open automatically. You can find it in your documents folder.

After we’ve received your printed and signed form, we will need to verify your identity and address. As part of our checking process, we may contact you to ask you to upload copies of suitable documents using a smartphone or webcam, or show the original documents at your nearest branch. Please note, we can only register you for Business Internet Banking if we have confirmed your identity and address

Once we have completed our checks, we’ll send your security details by post.
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Next steps

You are required to complete these additional forms to finalize your request.

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Thank you, your form has been saved against reference number xxxxxx and will be held for a period of 35 days pending receipt of your signed form. You should now print this form and arrange for it to be signed, on behalf of the business, following carefully the signing instructions contained on the form. The new user must also sign the form where indicated. In signing the form, they will be confirming that they have read and accepted the terms and conditions (hyperlink). If you are not the user, please bring this to the attention of the new user before printing this form Once your form has been received and checked, we will write directly to the user with their telephone security details Once signed, please return this form as follows: Club/Society/Association – Please return the form, together with a copy of your rules to a local HSBC branch Charity/Administrators/Executors/Trustees – Please return the form together with a copy of the Trust Deed to a local HSBC branch All others – Please post to , Business Telephone Banking, P O Box 6297, Coventry CV3 9JW If you don't have access to a printer, you can sign the form at branch. Please telephone 03457 606060 in order to arrange a convenient appointment when you, and if appropriate other signatories, can call to branch. Please select 'Print Button' to print now, or ''Close' to sign at branch
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Thank you, your form has been saved against reference number:
This form will be held for a period of 35 days pending receipt of your signed form.

You should now print this form and arrange for it to be signed, on behalf of the business, following carefully the signing instructions contained on the form. The new user must also sign the form where indicated. In signing the form, they will be confirming that they have read and accepted the terms and conditions (hyperlink). If you are not the user, please bring this to the attention of the new user before printing this form.

Once your form has been received and checked, we will write directly to the user with their telephone security details Once signed, please return this form as follows:

Club/Society/Association – Please return the form, together with a copy of your rules to a local HSBC branch
Charity/Administrators/Executors/Trustees – Please return the form together with a copy of the Trust Deed to a local HSBC branch
All others – Please post to , Business Telephone Banking, P O Box 6297, Coventry CV3 9JW

If you don't have access to a printer, you can sign the form at branch. Please telephone 03457 606060 in order to arrange a convenient appointment when you, and if appropriate other signatories, can call to branch. Please select download to download and print, or ''Close' to sign at branch

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Business Internet Banking Application Form

Your reference code:
Banking indexing code:
Thank you for requesting to apply for Business Internet Banking.
To authorise the request, please carefully follow the signing instructions below, ensuring that you, the Primary User, have read and signed the 'Your Information' section of the form.

Please ensure that this form has been signed in accordance with your current bank mandate and that the signatories have read and accept the Business Internet Banking Additional Conditions.
Return the signed form via freepost to:

Customer Information
PO Box 6201
Coventry
CV3 9HW
FREEPOST
After we’ve received this signed form, we will need to verify your identity and address. As part of our checking process, we may contact you to ask you to upload copies of suitable documents using a smartphone or webcam, or show the original documents at your nearest branch. Once we’ve completed our checks, we’ll send your security details by post.
Please note, you cannot make any changes to this form. If you notice that any of the details are incorrect, you will need to submit a new form.

Your submission will be held for 45 days until we receive a signed copy of this form.
For bank use only:
Ensure the Primary User is fully identified and BACS requests are approved by RM/Business Specialist

For bank use only

Ensure the Primary User is fully identified and BACS requests are approved by RM/Business Specialist
Summary of key data:
Name of business:
Sort code and account number:
Primary user (title & name):
Security device required:
Limits: Overall daily payments:
Bill payments:
International payments:
CHAPs payments:
BACS payments:
Applying for Business Internet Banking
This form is for existing HSBC business banking customers to apply for online banking. To apply for two separate legal entities, please complete two separate forms. Please note, you must be a signatory on your current mandate to apply online.
If you're not a signatory, please close this form and visit your nearest branch with your passport or driving licence and a recent utility bill to set up the service.
To complete this form, you must be the person your business nominates as the Primary User, who will manage the online banking service on its behalf. You'll need to provide us with:
your personal details your business account details daily limits for your online banking payments
Authorising your application:
After you’ve submitted your form, you simply need to:
download and print a copy carefully follow the signing instructionspost the signed form back to us using the freepost address provided
If you don’t have access to a printer, you can arrange to sign the form at your local branch

When we receive your signed form, we need to verify your identity and address. As part of our checking process, we may contact you to ask you to upload copies of suitable documents using a smartphone or webcam, or show the original documents at your nearest branch.
Please note, we can only register you for Business Internet Banking if we have confirmed your identity and address.

If you have any questions about completing this form, please just give us a call on 03456 022 014 (textphone 03457 125 563) or +44 1792 496 941 if you're calling from overseas.

Lines are open 8am to 10pm everyday. To help us continually improve our service, and in the interests of security, we may monitor and/or record your telephone calls.

Information you provide to us

We will use any information you provide to us as explained in our Privacy Notice.
We will use any information you provide to us as explained in our Privacy Notice.

About your business

If your business type is not listed above, please call us on 03457 60 60 60 to change your daily payment limits. Lines are open from 8am to 10pm Monday to Sunday.
In case we need to contact you about your application, please provide your name and preferred contact details.
Preferred phone number
Preferred phone number - Country code
Preferred phone number - Phone number
About the Primary User

Primary User details

Mobile number
Mobile number - Country code
Mobile number - Phone number
Date of birth
Current address
Select address type
UK address
British Forces Post Office
Overseas
Channel Islands
Date you moved in (DD/MM/YYYY) is a date and must be in the past. The date format is DD/MM/YYYY
Do you require a Security Device? You'll need a Security Device to log on to online banking. If you already have a Security Device for another HSBC business account, you can use the same device.
Do you require a Security Device?
Before we can register you as the Primary User, we need to verify your identity and address. We can either conduct an electronic identity check or, after we have received your signed form, we will contact you with instructions on how to upload copies of suitable identity documents using a smartphone or webcam, or show the original documents at your nearest branch.

Are you a signatory on the business account's current mandate?
Note: As you are not a signatory on the current mandate, we will need to confirm your identity and address before we can complete your registration. After you've submitted this online form, please either: take a signed copy to your nearest branch along with your driving licence or passport and a recent utility bill; or send a signed copy by post and we'll contact you with instructions on how to upload suitable documents and verify your identity via webcam
Is the Primary User a signatory on the account in accordance with mandate?
Do you have a personal account with HSBC?
If you already bank with us, please provide your personal account details to help us confirm your identity
Please confirm that you would like us to proceed with an electronic check of your identity. <p>If we can identify you via an electronic check, you may not have to provide us with any identity and address verification documents.</p><br/><p>We will try to identify you electronically by conducting a credit reference search. This will not be visible to other providers as it is known as an unrecorded entry search.</p><br/><p>This will take into consideration 3 areas:<ul style="font-size: 12px !important"><li>Information that you provide today</li><li>Information that we already hold</li><li>Information we obtain from external credit reference agencies.</li></ul></p><br/><p>Whilst this record will not be visible to any other providers you would be able to see the search if you were to obtain a copy of your credit report.</p>
Please note, we can only register you for Business Internet Banking once we have confirmed your identity and address
Set limits for your online banking payments
You will need to complete this section of the form if you want to make payments using Business Internet Banking. Your overall daily payments limit is the maximum value of payments you can make using Business Internet Banking in any one day. There are four types of payment method available and you can choose all if required. If you don't require any online payments facilities, please enter 0 in the boxes below. The limits in this section only apply to Business Internet Banking and are separate from any other limits you hold with us.

Overall daily payments limit

Your overall daily limit restricts the amount of payments made by all users via Business Internet Banking in any given day. It covers all payment types made within Business Internet Banking, apart from transfers made between your accounts.

Please check that the overall daily payments limit is equal to or greater than the highest of any daily payments limits you enter below. If not we will set the overall daily limit to the highest figure.
Enter an overall daily payments limit – maximum £100,000 (optional)

Daily limit for Bill Payment transactions

A Bill Payment is a single payment to a single beneficiary with a UK bank account. Your account is debited the same day and your beneficiary's account is credited according to their bank.
Enter a daily limit for Bill Payments (optional)

Other limits you can apply for

The services outlined below are optional. Please be aware that some of these services are chargeable and adding these facilities may cause a delay in us registering you for Business Internet Banking.
Do you want to make international payments online?
Please note, a monthly charge of £6 applies for having an online international payments facility. This is in addition to any charges for individual international payments.
Enter a daily limit for international payments
Do you want to make CHAPS payments online?
There may be a charge for making CHAPS payments - please check the Business Price List for details
There may be a charge for making CHAPS payments - please check the Business Price List for details
Enter a daily limit for CHAPS payments
Do you want to make BACS payments online?
A BACS facility allows you to credit multiple beneficiaries with just one payment via Business Internet Banking. Applications are subject to status and security may be required which may be subject to a fee.
Applications to make BACS payments will be subject to status. Security may be required which may be subject to a fee. For more details, please call us on 03457 60 60 60 to arrange an appointment with a relationship manager (lines are open from 8am to 10pm Monday to Sunday).
If you want to apply to make BACS payments online, please enter a daily limit below
BACS limit must be authorised and on line check list completed PRIOR TO submission
If you wish to set up a BACS facility, please call us on 03457 60 60 60 or visit your local branch

Declaration

Please confirm that you have read and agreed to the Business Internet Banking Additional Conditions
Please confirm that you have read and agreed to the Business Internet Banking Additional Conditions
When you return this form, please enclose a copy of your . If you do not do this, your application cannot be processed.
Please read our Privacy Notice for details on how we will use your information.
Please read our Privacy Notice for details on how we will use your information.
The information we have collected about you, your financial associates and individuals connected to your business may be shared with fraud prevention agencies who may use it to prevent fraud and money laundering and to verify your identity and the identity of your financial associates and individuals connected to your business. If fraud is detected, you, your financial associates and individuals connected to your business could be refused certain services, finance or employment.For more information on how we and fraud prevention agencies may use information about you, your financial associates and individuals connected to your business for these purposes and your and their data protection rights, see here.
The information we have collected about you, your financial associates and individuals connected to your business may be shared with fraud prevention agencies who may use it to prevent fraud and money laundering and to verify your identity and the identity of your financial associates and individuals connected to your business. If fraud is detected, you, your financial associates and individuals connected to your business could be refused certain services, finance or employment.For more information on how we and fraud prevention agencies may use information about you, your financial associates and individuals connected to your business for these purposes and your and their data protection rights, see here.
Please review your details Before submitting your form, please use the 'Go back' button to review the information you have entered. Once you have submitted your form, you won't be able to make any changes. If all details you have provided are true and correct, click 'Submit'.

Authorisation

You (the business) authorise the person named above to act as the Primary User who will control access to your accounts via Business Internet Banking and act as the principal contact for the service. They will have authority as described in the Business Internet Banking Additional Conditions.

By signing this application form you are confirming that you have taken all the necessary actions to authorise the signing of this form and the entry into and performance of the Business Internet Banking Additional Conditions, and that such authorisation is in accordance with your relevant constitutional documents; and that you have read and accepted the Business Internet Banking Additional Conditions, which you received with this form, and agree to be bound by them.
Signing instructions
This application must be signed in accordance with the current bank mandate.
Unless your current bank mandate empowers specific person(s) on your behalf to sign any agreement(s) relating to electronic banking services, the following requirements must be satisfied:
Limited Company – one signature must be that of a Director who is an existing signatory on your current bank mandate
Partnership – one signature must be that of a partner who is an existing signatory on your current bank mandate
Limited Liability Partnership – one signatory must be that of a Member who is an existing signatory on your current bank mandate
Club/Society/Charity – one signatory must be that of the Chairman or Secretary of the committee who is an existing signatory on your current bank mandate
Trustees – all must sign
Sole Trader – the Sole Trader must sign

Primary User: Please read and SIGN the form below

Your Information

In this section,
'Bank', 'we', 'us' and 'our' mean HSBC UK Bank plc.
'BIB' means the Business Internet Banking service supplied by the Bank to the business.
'Business' means the business for which you are undertaking the role of the Primary User in connection with BIB.
'HSBC Group' means HSBC Holdings plc and any of its affiliates, subsidiaries, associated entities, and any of their branches and offices.
'You' means the Primary User.

While you are undertaking the role of a Primary User in connection with BIB and have been given the ability to access the business' internet banking details, we will need to check the personal information you have supplied.

We and other members of the HSBC Group may collect, use, and share information about you and your connection with the business.

We may collect the information from you directly, from the business, or from other persons or sources (including publicly available information) and we may combine it with other information available to us or other members of the HSBC Group.

We will use your information including information about your business and any other Users for your business on BIB in accordance with our Privacy Notice. You can find this at www.business.hsbc.uk or you can ask for a copy in branch.

In particular, we may share information about you and your connection with the business with others where it is lawful to do so including where we or they:
need to in order to provide you with products or services you’ve requested, e.g. BIB; have a public or legal duty to do so, e.g. to assist with detecting and preventing fraud, tax evasion and financial crime;need to in connection with regulatory reporting, litigation or asserting or defending legal rights and interests;have a legitimate business reason for doing so, e.g. to manage risk or verify your identity;have asked you for your permission to share it, and you have agreed.

We may share your information for these purposes with others including:
other HSBC Group companies and any sub-contractors, agents or service providers who work for us or provide services to us or other HSBC Group companies (including their employees, sub-contractors, service providers, directors and officers); any trustees, beneficiaries or executors;people you make payments to and receive payments from; law enforcement, government, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities;fraud prevention agencies who’ll also use it to detect and prevent fraud and other financial crime and to verify your identity;anybody else that we’ve been instructed to share your information with by you.

Your information and information relating to individuals connected to your business may be transferred to and stored in locations outside the European Economic Area (EEA), including countries that may not have the same level of protection for personal information. When we do this, we’ll ensure it has an appropriate level of protection and that the transfer is lawful. We may need to transfer information in this way to carry out our contract with you, to fulfil a legal obligation, to protect the public interest and / or for your or our legitimate interests. In some countries the law might compel us to share certain information (eg with tax authorities). Even in these cases, we’ll only share information with people who have the right to see it.

We may monitor and/or record your conversations with the Bank to ensure that we carry out the business’s instructions accurately, to help us to continually improve our service and in the interests of security.

You have a number of rights in relation to the information that we hold about you, including to access your information, correct inaccurate or incomplete data, in some circumstances, to erase data, and to object to or ask us to restrict our processing. For further details about how we may use your information and your rights in relation to that information, please refer to our Privacy Notice.
Your Information

In this section,
'Bank', 'we', 'us' and 'our' mean HSBC Bank plc.
'BIB' means the Business Internet Banking service supplied by the Bank to the business.
'Business' means the business for which you are undertaking the role of the Primary User in connection with BIB.
'HSBC Group' means HSBC Holdings plc and any of its affiliates, subsidiaries, associated entities, and any of their branches and offices.
'You' means the Primary User.

While you are undertaking the role of a Primary User in connection with BIB and have been given the ability to access the business' internet banking details, we will need to check the personal information you have supplied.

We and other members of the HSBC Group may collect, use, and share information about you and your connection with the business.

We may collect the information from you directly, from the business, or from other persons or sources (including publicly available information) and we may combine it with other information available to us or other members of the HSBC Group.

We will use your information including information about your business and any other Users for your business on BIB in accordance with our Privacy Notice. You can find this at www.business.hsbc.com, after selecting your location or you can ask for a copy in branch.

In particular, we may share information about you and your connection with the business with others where it is lawful to do so including where we or they:
need to in order to provide you with products or services you’ve requested, e.g. BIB; have a public or legal duty to do so, e.g. to assist with detecting and preventing fraud, tax evasion and financial crime;need to in connection with regulatory reporting, litigation or asserting or defending legal rights and interests;have a legitimate business reason for doing so, e.g. to manage risk or verify your identity;have asked you for your permission to share it, and you have agreed.

We may share your information for these purposes with others including:
other HSBC Group companies and any sub-contractors, agents or service providers who work for us or provide services to us or other HSBC Group companies (including their employees, sub-contractors, service providers, directors and officers); any trustees, beneficiaries or executors;people you make payments to and receive payments from; law enforcement, government, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities;fraud prevention agencies who’ll also use it to detect and prevent fraud and other financial crime and to verify your identity;anybody else that we’ve been instructed to share your information with by you.

Your information and information relating to individuals connected to your business may be transferred to and stored in locations outside the European Economic Area (EEA), including countries that may not have the same level of protection for personal information. When we do this, we’ll ensure it has an appropriate level of protection and that the transfer is lawful. We may need to transfer information in this way to carry out our contract with you, to fulfil a legal obligation, to protect the public interest and / or for your or our legitimate interests. In some countries the law might compel us to share certain information (eg with tax authorities). Even in these cases, we’ll only share information with people who have the right to see it.

We may monitor and/or record your conversations with the Bank to ensure that we carry out the business’s instructions accurately, to help us to continually improve our service and in the interests of security.

You have a number of rights in relation to the information that we hold about you, including to access your information, correct inaccurate or incomplete data, in some circumstances, to erase data, and to object to or ask us to restrict our processing. For further details about how we may use your information and your rights in relation to that information, please refer to our Privacy Notice.
Please sign and date below once you have read the 'Your Information' section of this form.
Primary User signature

Business Internet Banking Additional Conditions

Effective from 1 July 2018
1. Who are these terms between?

You - The business registered to use our Business Internet Banking services.
Us (or we) - .

When we refer to "you" or "your" in these terms, we mean your business. When we refer to nominated users we mean primary and secondary users which you nominate to use the services on your behalf. We explain more about nominated users in section 4 below.

You're responsible for anything done by any person you've authorised to access or use an account for you (on or after you open the account) even if they do something that's outside the scope of the authority you gave them.

If you'd like these terms in another format such as large print, Braille or audio please contact us.
2. What do these terms cover?

These terms cover use of our Business Internet Banking services by you and your nominated users to access your accounts and the related services and tools we make available (such as controls you set on how you want to use certain accounts).

We will continue to improve the functionality, tools and services available through our Business Internet Banking services.

For additional terms and conditions dealing with mobile banking, please see our End User Licence Agreement.
3. How do these terms fit with your other agreements with us that are relevant to your products/accounts?

Terms and conditions that can be found in these terms:Use of our Business Internet Banking service to access your accounts and related servicesWhat you must do to keep your account and security details secureMaking changes to these terms
Terms and conditions that can be found in the Product Terms*:Use of your products or accountsWhat you must do to keep your account and security details secureWhat happens and who is responsible for unauthorised payments (if you can make payments from your account online)How we should contact each otherHow you can make a complaintHow your money is protected

These terms will apply in addition to your Product Terms. If there's a conflict between these terms and your Product Terms, these terms will apply in relation to the service.

*Product Terms are the terms and conditions that apply to any accounts you can access through Business Internet Banking, including, for example, current account, savings account and commercial card terms and conditions.


Note:

Some Business Internet Banking features may not be available depending on your computer, mobile device or operating system.

You may not be able to access all the products and services we offer through Business Internet Banking.

We can restrict access to Business Internet Banking for any of the reasons set out in your Product Terms.

We may add products and services you receive (individually or jointly with someone else) from us, another member of the HSBC Group or certain other third parties to your Business Internet Banking access. HSBC Group means HSBC Holdings plc and all its subsidiary, associated and affiliated companies.

We'll communicate with you at all times in English.


By using our Business Internet Banking services, you agree to these terms.

We don't charge for our Business Internet Banking services, but you may be charged for making certain types of payments. You can find further details about our charges in our HSBC UK Bank plc Price List. Your network operator may also charge you for using the internet.


Note:

These terms also apply to you if you're a customer of ours in the Channel Islands or Isle of Man.

Some Business Internet Banking features may not be available depending on your computer, mobile device or operating system.

You may not be able to access all the products and services we offer through Business Internet Banking.

We can restrict access to Business Internet Banking for any of the reasons set out in your Product Terms.

We may add products and services you receive (individually or jointly with someone else) from us, another member of the HSBC Group or certain other third parties to your Business Internet Banking access. HSBC Group means HSBC Holdings plc and all its subsidiary, associated and affiliated companies.

We'll communicate with you at all times in English.


By using our Business Internet Banking services, you agree to these terms.

We don't charge for our Business Internet Banking services, but you may be charged for making certain types of payments. You can find further details about our charges in our HSBC Bank plc Price List. Your network operator may also charge you for using the internet.
4. Using Business Internet Banking and nominating users

Business Internet Banking lets you and your nominated users manage your accounts with us online. You and your nominated users can use Business Internet Banking to: view your accounts; amend information we hold about you or update the users of this service;make payments from your accounts; andagree terms and conditions for accounts, products and services with us.
The information below explains how you can nominate users and how they can use the service.

What is a primary/secondary user?
Primary user:
A primary user is a person nominated by you to manage the Business Internet Banking service on behalf of the business.
The primary user:
is responsible for setting up Business Internet Banking and its on-going use; andwill have full use of the Business Internet Banking services.
Secondary user:
A secondary user is a person added by a primary user and has restricted rights to use and access Business Internet Banking for your business.

Nominating a user
Primary user:
When you register for Business Internet Banking, the people who are named as signatories on the mandate will nominate someone to be the primary user – and give us a specimen of that person’s signature and any other information we might need to identify them.

Secondary user:
A secondary user can be added by a primary user or another secondary user.

All secondary users will need to provide us with information to identify them.

What can this user do?
Primary user:
View and access all linked account(s) information, transactions, balances, statements and secure messages;Give us instructions for payments in and out of your account(s) on behalf of your business up to the limit we have agreed with you; View business/individual cardholder limits and submit requests to increase and/or decrease limits as necessary;Apply for overdrafts, loans or other products and register for services (such as Paym, Telephone Banking and Text Message Banking) on behalf of your business;Order something (for example, a cheque book or security device);Enter into contracts on behalf of your business; Add secondary users; Instruct or authorise other matters with us or a member of the HSBC Group; andAuthorise a third party provider (TPP) to access your account information or make a payment on your linked account(s).
Secondary user:
Use and access Business Internet Banking for your business within the scope of the permissions they've been granted by the primary user; If they've been given permission by the primary user, they can also add another secondary user (with the same access and restrictions as their own) to Business Internet Banking; andAuthorise a TPP to access your account information or make a payment on your linked account(s).

When a user leaves
Primary user:
If a primary user leaves, you must do everything you can to make sure they can’t access Business Internet Banking anymore, including removing them from Business Internet Banking. You must also nominate a new primary user immediately.

Secondary user:
If a secondary user leaves, you must do everything you can to make sure they can’t access Business Internet Banking anymore, including removing them from Business Internet Banking.

Misuse of the service
Primary user:
If you think a primary user is misusing the service you must replace them. You must also inform us immediately.

Secondary user:
If you think a secondary user is misusing the service you must immediately revoke their access. You must also inform us immediately.

5. Giving us instructions

For most of our services, you and your nominated users will need security details.

We'll:
act on instructions through Business Internet Banking given by you, primary users or secondary users (who have passed our security checks);act on all instructions through Business Internet Banking as long as they appear to be valid, even if they conflict with other mandates; andaccept instructions by telephone through the helpdesk to reset a password or revoke or deactivate a primary or secondary user's access.
You must agree limits with us on the amount of money that can be paid out on instructions through Business Internet Banking.

When we won't carry out an instruction

In addition to the reasons set out in your Product Terms, we may delay or not carry out an instruction if:

it would exceed the limit on your account;it would exceed the limit of a nominated user; we think it is fraudulent; or we want to investigate it.
If we can, we'll let you know if we aren't going to carry out a payment transaction.
6. Keeping up security

We'll do all we reasonably can to prevent unauthorised access to your accounts through Business Internet Banking. You and your nominated users must also act reasonably to prevent misuse of your accounts through Business Internet Banking including not disclosing security details to anyone (other than a third party service provider that you’ve authorised). If not, we may block access to Business Internet Banking to protect you and us from unauthorised use.

If someone else tries to access, or has accessed, your accounts through Business Internet Banking without your permission you must contact us as soon as possible. We'll ask you to give us information or other help and we may also give, or ask you to give, information to the police to assist with any investigation.

You should also check your Product Terms as they may contain more detail about keeping your accounts or products secure.

You can find more information and tips about using our Business Internet Banking services, including how to keep your accounts secure and how to make payments, in the Business Banking Made Easy brochure, in our guides and on our website.
7. Upgrades and availability

From time to time we may make changes to the Business Internet Banking service (such as introducing new features). Depending on the update, you and your nominated users may not be able to use Business Internet Banking until you have updated your browser or software. You may also need to agree to new terms if you want to continue to use the services.

The Business Internet Banking service will be available 24/7, unless:

we're making changes to our systems or if we can't provide the services for technical, security, legal or regulatory reasons or due to unusual events or circumstances beyond our reasonable control (for example, if a service provider stops providing services for any reason); oryour or your nominated users internet connection, mobile device or network fails.
You'll still be able to use your accounts through other channels (e.g. Telephone Banking or by contacting us) so we won't be liable to you if Business Internet Banking is unavailable.
8. What's our liability to you?

We provide Business Internet Banking “as is”, and it's your responsibility to ensure you and your nominated users use it in an appropriate way. We may also provide tools that you can use with our products and related services if you want to. We'll take reasonable care to make sure that they work as described, but you shouldn't solely rely on them and we won't be responsible if they don't always work as you expect. You should monitor your accounts regularly to check that any tools are operating in the way you expect. Our responsibility is to provide the relevant product or service in accordance with the terms.

We'll take reasonable care to ensure that any information we provide to you through Business Internet Banking reflects the information we hold or, if it is provided by a third party, that it reflects the information we receive. Where information is provided by a third party we can't guarantee that it is accurate or error free. We'll explain when information we provide through Business Internet Banking is subject to restrictions or if we provide it on a specific basis (for example, if it's only accurate at a particular date).

We'll use reasonable skill and care to ensure that Business Internet Banking is safe and secure and does not contain viruses or other damaging property, for example by incorporating security features into it, however, we can't guarantee that this will be the case or that no damage will occur to your data, software, computer, mobile device or other digital content.

We won't be responsible:

for any equipment, software or user documentation which someone other than us produces for use with Business Internet Banking; for any service you or your nominated users use to access Business Internet Banking or which is accessed through Business Internet Banking which we don't control; andif you or your nominated users can't access Business Internet Banking.
If you or your nominated users use Business Internet Banking outside the UK, Channel Islands or the Isle of Man we won't be liable to you or your users if this does not comply with any local laws. We may block access to our Business Internet Banking services if you or your nominated users try to access them from a country that is subject to sanctions (even if a user is only there for a short period of time).
If you or your nominated users use Business Internet Banking outside the UK, we won't be liable to you or your users if this does not comply with any local laws. We may block access to our Business Internet Banking services if you or your nominated users try to access them from a country that is subject to sanctions (even if a user is only there for a short period of time).
9. How you can end this service

When?
You can end this service and deregister from Business Internet Banking at any time by contacting us.

If you do this, and you were receiving statements, documents and correspondence from us electronically, we'll send you these on paper again.

How?
By:
writing to us at: , Customer Information, PO Box 6201, Coventry, V3 9HW;contacting us in branch or by telephone.
You can stop using Business Internet Banking at any time but if you want us to deregister your accounts you need to let us know.
10. How we can end this service

We can end this service at any time, with or without notice, for any of the reasons set out in your Product Terms.

We can also end this agreement immediately and without notice if:
you haven't used Business Internet Banking for 3 months; orall accounts or services which you can access through Business Internet Banking have closed.
11. Changes we can make

From time to time we may make changes to these terms (such as introducing specific charges). We need this flexibility so that we can manage our Business Internet Banking services over a long period of time. We'll give you 2 months' notice of the change and explain the impact. If you don't want to accept the change, you can end this service and deregister from Business Internet Banking at any time before it comes into effect. If we don't hear from you, we'll assume you've accepted the change and it will take effect automatically.

We'll also make changes that we reasonably believe are to your advantage. If we do this, we'll tell you within 30 days of making the change.
12. Things you should not do

You and your nominated users must not use Business Internet Banking for anything other than accessing and managing your accounts. In particular, you must not:

use it for anything illegal or inconsistent with these terms;seek to copy, reproduce, modify or tamper with it in any way;attempt to make any income directly from using it;use it on a device or computer which contains or is vulnerable to viruses or other damaging properties or which does not have up to date anti-virus, anti-spyware software, firewall and security patches installed on it;use it in a way that could damage or affect our systems or security or interfere with other users, or restrict or inhibit anyone else’s use of Business Internet Banking; orcollect data from us or our systems or attempt to decipher any transmissions to or from the servers running any of the functions provided by our services.
13. Other things you should know

We may transfer our rights and our obligations under these terms to someone else. We'll tell you if we do this. You can't transfer any of your rights and obligations under these terms to anyone else.

We (or another member of the HSBC Group) own or have a licence to all content and material used in Business Internet Banking and its arrangement.
14. Using secure messaging

We can't deal with all requests by secure message, for example, payment instructions.

We'll let you know if we can't deal with your request. We also won't respond to inappropriate messages.
15. What courts and laws apply to these terms?

The Business Internet Banking service is governed by English law and the courts of England shall have non-exclusive jurisdiction over us and you.

IMPORTANT INFORMATION

Privacy


Your privacy is important to HSBC.
Our Privacy Notice explains how we collect, use, disclose, transfer, and store your information and sets out your rights to your information. You can also find it at: www.hsbc.co.uk (or www.ciiom.hsbc.com if you live in the Channel Islands or the Isle of Man) or you can ask for a copy in branch.

Our Privacy Notice explains how we collect, use, disclose, transfer, and store your information and sets out your rights to your information. You can also find it at: www.hsbc.co.uk or you can ask for a copy in branch.

Before you (or anyone on your behalf) provides information about connected persons to us or a member of the HSBC Group you must ensure that you have a legitimate interest, lawful purpose or the agreement of the relevant individual. You must also ensure they’ve been provided with our Privacy Notice, which explains the way in which their information will be processed and their rights in relation to their information.

What's a 'connected person'?

A ‘connected person’ is a person or legal entity whose information (including personal data or tax information) you provide, or which is provided on your behalf, to any member of the HSBC Group or which is otherwise received by any member of the HSBC Group in connection with this agreement.

A connected person could be any guarantor, a director, officer or employee of a company, partners or members of a partnership, any substantial owner, controlling person, or beneficial owner, trustee, settlor or protector of a trust, account holder of a designated account, recipient of a designated payment, your attorney or representative (e.g. authorised signatories), agent or nominee, or any other persons or entities with whom you have a relationship that's relevant to your relationship with the HSBC Group.


Trademarks

"HSBC" and our Hexagon logo are registered trademarks.

How we are authorised

is a company registered and established in England and Wales under registration number . Our registered office is at . Our VAT registration number is GB365684514.

is: authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (our firm reference number is ).

Checklist

Signed by the authorised person
Signed by the authorised person
Signature verified
Signature Verified
Checks as per BPM completed
Checks as per BPM completed
Original signature
No correction fluid used
Check primary user signature
BACS limits have been authorized

Authorisation

I confirm that:

The Primary User has been identified and their address verified This form has been signed in accordance with the non-account holder signature sheet or the bank mandate and Business Internet Banking signing instructions The limits stated in this section have been approved/sanctioned and are to be placed on Business Internet Banking.

Submision review

Request Details

Issued by .
Customer Information:
PO Box 6201, Coventry CV3 9HW
Isle of Man: PO Box 20, HSBC House, Ridgeway Street, Douglas, Isle of Man IM99 1AU
Jersey: PO Box 14, St Helier, Jersey JE4 8NJ
Guernsey: 20–22 High Street, St Peter Port, Guernsey GY1 2LB
© Copyright HSBC Group
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